Can we request to transfer our exam date?

More than 14 days before the test date

• You are eligible for transfer within 3 months from the original test date.
• If it is more than 3 months, it would be considered as cancellation.
• Only one transfer is allowed for one booking.
• An administration fee of 75 CAD would be charged for transfer.
• The candidate should send the form and submit an online ticket at support.bitts.ca
• Once transferred, they won’t be refunded.

If the transfer request is received within 14 days

• It would be considered a cancellation
• No transfers

Special Circumstances

• We will consider your transfer request under the special circumstances only if the request is received within 5 days of the original test date
• You must submit a form and an administration fee of 75 CAD

The following are considered Special Circumstances for Test-Day transfer:

• Serious Illness — hospital admission or serious injury: accompanied by a medical note from a registered Medical Doctor.
• Loss or Bereavement — death of a close family member: accompanied by a death certificate.
• Hardship/Trauma — victim of a crime, victim of a traffic accident: accompanied by a police report.
• Military Service — enlist: accompanied by a letter from the government.