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IELTS Cancellation Policy

You can cancel your IELTS test registration at any time before taking your test by notifying your Test Centre or via Test Taker portal. IELTS cancellation and refund terms depending upon when you cancel and whether exceptional circumstances apply.

Request for Refund or Test Day Transfer Form (pdf)

please complete this form and email it to ielts@bitts.ca

Transfers

You may request a transfer of my IELTS test booking at any time before taking the test through Test Taker portal. Transfers are subject to availability, and the transfer rules are set out below. you cannot transfer my test booking to another format, module, person or to a different test Centre.

Listening, Writing and Reading Module:

More than 15 days before Listening, Reading Writing Test Date Free transfer is allowed.

Within 5 – 14 days (excluding the test day) of Listening, Reading Writing Test Date

Transfer allowed – an administrative fee up to 25% of test fee paid is charged

If the transfer request is received within 4 days from the original test date:

Any transfer requests received within 4 days of the test will be treated as a cancellation.

Exceptions:
Exceptions could be made under certain circumstances, for which a ticket with all the supporting evidence must be received by your test Centre no later than five days after the scheduled test date.

We define exceptional circumstances as:

  • Serious medical conditions which prevent you from attending or performing normally on test day; such conditions require supporting evidence of a medical certificate from a qualified medical practitioner
  • Evidence of bereavement, trauma or other forms of significant hardship
  • Military service.

Please note that transfers are only possible within the same test centre.

Speaking Module:
An administrative fee of $30 would be charged for any speaking slot changes. Certain conditions apply:

Late Arrival: If a candidate arrives late for their speaking exam for any reason, an automatic re-schedule is not guaranteed. The test would be re-scheduled based on the availability of a speaking slot and a speaking examiner.

No-Show: If a candidate fails to arrive for their speaking exam and has communicated the absence either verbally or via email, they may request reschedule. An automatic re-schedule will not be guaranteed and will depend on the availability of the speaking slots and speaking examiner.

Refund: Time to test date

More than 15 days before Listening, Reading Writing Test Date:
If you cancel your IELTS test registration more than 14 days before the test (Test day is not counted) you will receive a 75% refund of the total test fee.

Within 14 days before Listening, Reading Writing Test Date:
If you cancel your IELTS test registration within 14 days of the test (Test day is not counted) you will not receive any refund.Test takers who miss the timeline will NOT receive a transfer or cancellation and MUST reapply.