More than 14 days (excluding the test day) before the test:

You are eligible for transfer within 3 months from the original test date.

You must select a test date, where available, within the next three months from your original test date. If your preferred test date is more than three months after your original test date then your transfer will be treated as a cancellation.

You can only transfer the same booking once.

Your test centre may charge an administration fee of 75 CAD.

Once the IELTS exam is transferred, the registration fee would not be refunded.

If the transfer request is received within 14 days from the original test date:

It would be considered as a cancellation
No transfers

Please note that transfers are only possible within the same test centre.

More than 14 days (excluding the test day) before the test:

If you cancel your IELTS test registration more than 14 days before the test (Test day is not counted) you will receive a 75% refund of the total test fee.

Within 14 days but more than five days (excluding the test day) before the test:

If you cancel your IELTS test registration within 14 days but more than five days before the test (Test day is not counted) you will receive a 50% refund of the total test fee.

Within five days (excluding the test day) before the test:

If you cancel your IELTS test registration within five days of the test (Test day is not counted) you will not receive any refund.

The following considered Special Circumstances for Test-Day transfer or refund:

• Serious Illness— hospital admission or serious injury: accompanied by a medical note from a registered Medical Doctor.
• Loss or Bereavement— the death of a close family member: accompanied by a death certificate helps to cancel the exam.
• Military Service— enlist: accompanied by a letter from the government.

Transfer fees is $75, Refunds may take 2–3 weeks for processing. For all transfer or cancellation requests, please complete the following forms and email it to ielts@bitts.ca:

• Payment Form (pdf)
• Request for Refund or Test Day Transfer Form (pdf)
• Special Circumstance requests require appropriate documentation or evidence including but not limited to medical certificate from a registered medical doctor, a death notice, certificate, police report or government letter

If you qualify for a Special Circumstance transfer or cancellation after test day. The transfer or cancellation request must obtain no later than five working days after the test date.

Test takers who miss the timeline will NOT receive a transfer or cancellation and MUST reapply.