For the paper-based IELTS exam, your results will be available on the 13th day (the test date is not included). However, for the computer-based IELTS exam, results will be available within 3-5 calendar days after the test date. Test takers will be able to view unofficial results online. It may take until that afternoon for the results to become visible. Your IELTS TRF number is available on the Test Report Form you receive and through the online result at the bottom of the page. You can also generate a ticket on support.bitts.ca to know your TRF number. Your ticket will be resolved in 3 business days.

Please note that these are not to be used for official purposes. All institutions or agencies require official Test Report Forms issued by the Test Centre.

Official results can be collected from the main centre at 7895 Tranmere Dr, Unit 230, Mississauga, ON L5S 1V9, once you receive the IELTS TRF pickup email. TRF pickup time is from Monday to Friday between 3:00 pm to 5:00 pm only.

If you need your TRF by express post please fill out the express post request form before you leave the test centre. There is $45 express postal charges which you can pay by Interac e-transfer to ielts@bitts.ca Candidates must bring their original ID with them at the time of the pickup.

If IELTS TRF is being picked up by a person other than the candidate, a detailed email should be sent to ielts@bitts.ca along with a scanned copy of the candidate’s ID document and the second persons’s ID document.

Candidates can also choose to send their TRFs by courier. In this case, a detailed email with the candidate’s name and address should be sent to ielts@bitts.ca. An admin fee of $30 along with the applied postal charges (approximately $30 or $50 depending upon location) need to be paid to ielts@bitts.ca

This is a very valuable document and should be stored in a secure location. Please do NOT send your personal copy to institutions or agencies. You will not receive a second personal copy. Please see Additional Test Report Form Requests below.

Test Centers are NOT permitted to give test results over the telephone, via fax, or e-mail to either the test taker or the receiving institutions. If you do not attend all four sections of the IELTS test, you will not receive a test result.

Test Report Form is valid for 2 years from the test day.

Candidates can request copies of their TRF to be sent to recognizing organizations at any time within the two-year validity period. This is not restricted to organizations identified on the Application Form.

Candidates must complete the Application for the Issue of Additional TRFs. An administrative fee of $30 along with the necessary postal charges should be paid either by an e-transfer to ielts@bitts.ca or by cash at our main location at 7895 Tranmere Dr, Mississauga.

Additional copies can only be sent to recognizing organizations, not given to candidates. Five additional TRFs to RO are included in your IELTS registrations fees provided they were included during the registration. Any request for additional TRFs after the Test date would be subject to CA$30 administrative fees per TRF + CA $30-$50 postal charges if applicable.

If an additional TRF request is received by the main office before the test result is released, additional TRFs will be also sent on the 13th calendar day following the test day. If not, it will take 5–10 business days to process additional TRF requests.

Test Report Forms are valid for 2 years after the test date. After this date, additional TRFs will not be sent.

For further questions please contact ielts@bitts.ca

A candidate may apply for an inquiry on Results, which is a review of the individual and/or final score received on the Test Report Form. The candidate must send all the inquiries and paperwork within six weeks of the test date.

Checklist. Please include the following items:

• Completed Enquiry on Results Form(EOR).
• Payment – Attach the completed EOR-Payment Authorization form, along with a payment of $275. You can pay either by an e-transfer to ielts@bitts.ca or by cash or credit card. The test taker’s full contact address, postal code, and daytime telephone number must appear on the payment form.
• Test Report Form (TRF) – Include the TRF you received from the specific test that you are requesting the EOR for. Must be originals, photocopies are not accepted.

7895 Tranmere Dr, Unit 230, Mississauga, ON L5S 1V9
Once received, please allow 48 hours for the test centre to process your request to submit it to British Council. Once your request is submitted to British Council from our centre, test takers will receive an email from our centre. After this email is received please expect this process to take 4-6 weeks, depending on several factors including the number of sections requested for reevaluation. If you have not received a response after 6 weeks, please contact us.

Once the final score is received from British Council, the IELTS Test Centre will contact the test taker within 48 business hours to inform the final outcome.

Please note the following points:

• There is no appeal after this review. The decision is final.
• During the period of remarking, the test results are locked, and cannot be used to apply to universities or be sent to an immigration office. Any extra TRF application lodged during this period will be disregarded.
• If the score is unchanged, the original Test Report Form will be returned to the test taker.
• If the score is changed, a new Test Report Form is issued and the test taker is refunded the amount of 225 CAD to your registered account. 50 CAD will be deducted as an administration fee.
• The test taker’s full mailing address, postal code and daytime telephone number must be provided on the inquiry on results form.
• If the test taker’s address changes during the process, it is the test takers responsibility to get in contact with the test centre to update this.