PDU Value: 1.0
Length: 1 hour
When managing projects, one of the major area of people management that comes into play is conflict management. One perspective of looking at conflict management is preventing conflict between team members by creating bonding & trust among team member. However, no matter how good a leader is to create team synergy – conflicts between team members are non-preventive. Conflict management and resolution is therefore one core area of people management for successful project management. Let’s understand through this course all important aspects of conflict management.
Project Manager
Delivery Lead
Team Lead
Project Co-ordinator
Assistant Project Manager
Scrum Master
People Manager
The brief course outline has been shared below which will be well elaborated during the course.
Why do we need to manage & resolve conflicts?
Team dynamics & stages of team formation
Bringing together different perspectives
Models of conflict management
Practicing effective conflict management
Encouraging effective conflict management within team members
Conflict resolution strategies
What skills do you need to as a Leader/Manager to manage conflicts effectively?
Relationship between team performance & conflict management
To efficiently built and manage teams, managing and resolving conflicts becomes essential. Team synergy is backbone of team’s performance and can happen only when team members share bonding. In order to manage high performance teams and deliver successful projects, skills like conflict resolution become essential for leaders such as project managers. With this course, you’ll get knowledge about team formation, synergy and managing effectively with different perspectives among team members. You’ll get familiar about models of conflict management; conflict resolution strategies and we’ll understand what skills one must attain in order to handle conflicts effectively as a people manager or leader.
