Every member of an organization needs to be involved in delivering excellent Customer Service Representative skills. This course teaches exemplary customer service tactics used by professionals in all types of organizations. This course focuses on strategies for reaching company goals, dealing with complaints and problems, winning back customers and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities. This course will develop the knowledge about customer behaviour, loyalty, exceptional service, problem-solving, time and stress management service skills and the impact of globalization on customer service. After completion of the course student will be able to resolve customer complaints and conflicts and will be able to serve a diverse population of customers.
The Customer Service Environment
Introduction to Customer-Service
Serving a diverse Population of Customers
Customer Service and Essential Personal Skills
Resolving customer conflicts and complaints
Problem-solving, Time and Stress management service skills
Communication Skills for Customer Service
Customer focused listening skills
Effective telephone communication
The challenges of Customer Service
The impact of Globalization on customer service
Using Technology to better serve customers
Managing, Training and rewarding great customer service
High School Diploma or Equivalent
Age must be 18 years or above
Customer service is a wide and growing field across the world over time. One can easily find “The job” as a Customer Service Representative if having any successful course or diploma with skills. This field can help you in earning a high income in Canada. Students can work in this field with various job titles in different departments. Some of the high demanding jobs in Customer service in Canada are listed below:
Customer Service Receptionist in a variety of organizations.
As bank teller in Banks to help out the customers.
Front desk coordinator or medical receptionist in hospitals and clinics.
The concierge at hotels and restaurants.
Call centers or technical support representative.
Help desk analyst in IT departments.
Clients relation Specialists in various organizations and more.